We are only able to amend your address
prior to your order being processed.

Once your order has been processed by
our team here at HQ please use the re-direct option on Australia Post to change
the destination address: Instructions on how to do this can be found here.

Whoops, ordered a size 16 instead of a
14 or a Lolita instead of a Lottie?

We ask that you support us too by
placing your order carefully and checking your “Order Summary” details before
payment.

Still made an accidental error, don’t
worry, we’ve been there! Again, where it is possible for us to assist we will,
however we cannot make changes once the order has been processed, or
if the order has any discounts applied, so please be as careful as possible.

We cannot add a discount after your order has been placed.

Please ensure to add your discount upon checkout. You can add your discount by:

- Typing the code into the discount/gift card section box upon checkout.

- On Desktop this appears to the right-hand side of the screen under the order summary.

- On Mobile you have to click the order summary drop down to view the discount box.

If you experience any difficulty with this, please let our team know before you complete checkout as we are undable to add discounts retrospectively. To join our community and get all the best offers and discounts sign up to our Newsletter and follow us on socials to make the most out of your shopping experience.

Once your order has been placed, we are unable to
cancel it.

Cancellations create absolute havoc with our system,
and no one wants to get told off by their bookkeeper! So please ensure you have
made the correct order and checked your information thoroughly before
checking out.

We are confident that you will love your new Love Style
Co items, as they bring a comfort and style to your everyday life that will
have you coming back for more.

We use Australia Post to send all your
parcels to you, we think they have the best tracking information to ensure you
can follow your parcel all the way from being packed to arriving at your door.

You are also able to find your tracking
information by clicking on our chat icon on our website and selecting “Track my
order”.

We will send your parcel between Monday
to Friday and usually within 3 days of placing your order. This can be delayed
during exceptionally busy periods although we always endeavour to post your
order as quickly as we can.

If you live locally to us in here in
Redland Bay QLD you can select to pick up your order from our showroom. We are
open for collections Monday to Friday 9:30am to 2:30pm. You will receive a
confirmation email when your order is ready to collect, please have access to
this confirmation with you as our staff may ask you for it.

Free standard shipping on all orders
over $150 (within Australia Only)

- Within Australia:

Standard Shipping $10

Express Shipping $15

- International:

New Zealand $19.95

America $30

Rest of World $40

So, what happens if it doesn’t fit? Not to worry, apart from a few exceptions, if you are in any way unhappy with your newest purchase, you are very welcome to return it for store credit.
Your store credit will be valid for 12 months from the date of issue, giving you plenty of time to find your next favourite dress!

To return an item to us it must be:

- Posted within 30 days of receiving it;

- Unworn with tags still attached;

- No makeup mark, tan marks, perfume smells etc

Please send the item back in a
condition you would be happy to receive it as a customer.  Note. The following items cannot be returned for hygiene reasons: Face Masks; Earrings; and Headwear.

Head to our Returns Portal to start your return. All you need to get started is your order number and your email address. Follow the prompts to place your return request. You will be able to select either
Australia Post shipping or Mail to return your parcel:

- Australia Post: A payment link will be sent to your email, once paid you will receive a downloadable/printable label. If you have difficulties with downloading or printing please take the email to your local
post office and ask for assistance. We will receive your tracking information automatically.

- Mail: If you would prefer to use a pre-paid satchel or alternative method of shipping please select Mail. Note you will be responsible for keeping the tracking information for this.

Please check your spam/junk email folder for emails and updates as they can sometimes land in there.

If you require any assistance, please contact the team at customercare@lovestyleco.com.au

If you have changed your mind or the item doesn’t fit as expected we offer you store credit to use, please be
clear that we do not offer refunds and by ordering with us you are agreeing to these terms and conditions.

We love our community and want to support you in every way we can, if for any reason you are experiencing financial
hardship please avail of help here for QLD residents, for other state residents please reach out to your state government hardship website for guidance.

We are so sorry that this has happened to you! Our packing team mustn’t have had their coffee that morning. We will of
course help correct this human error as quickly as possible.

Pop over to our Returns Portal to start your return. All you need to get started is your order number and either your email address or phone number.
Then follow the instructions as prompted, additional guidance below.

Once you have started your return:

- Select the item you should have received;

- Upload a photo of the item you received and a note to describe the issue;

- Select the item you originally ordered for your exchange

- Select Australia Post as your shipping method, this will be paid for you, and you will receive a downloadable/printable label.

If you have any difficulty printing, please take the label email to you local post office for assistance.

You will get a confirmation email when your return request has been reviewed by our team. Once we have received confirmation that the incorrect item is returning to us, we will send you the correct item. You will receive new order and tracking information for this.

If you have any difficulty at all,
please reach out to our coffee fuelled team at customercare@lovestyleco.com.au

We understand that you have maybe purchased an item and it might be a little too generous or a little too unforgiving and you want to exchange it for the one that is just right.

Unfortunately, Goldilocks, we cannot offer Exchanges at this time. Due to a variety of factors including our stock quantities and our system, as frustrating as this might be we are unfortunately unable to offer this service.

The good news is you can always return an item for store credit and either:

- Use it to purchase the size you would like or;

- Alternatively, you could purchase the one you want and use your store credit for another item later (as we cannot hold stock or guarantee that your size will remain available).

Your credit will be valid for 12 months. As a savvy shopper it is entirely up to yourself which option you would prefer to use.

If you would like to start your return please head to our Returns Portal to begin. For further information on returns please read our policy on returns here.

If you have any difficulty, please reach out to our team at customercare@lovestyleco.com.au

We are as disappointed as you are that this has happened. Although our packing team take all efforts to ensure your item arrives in perfect condition, if by the small chance you receive your item and notice it to be faulty or damaged, we will help to correct this as quickly as possible for you.

The quickest way to resolve a fault is to head to our Returns Portal and follow the prompts to find the best resolution for you.

-You will be asked to add photos of the fault, please ensure these are clear and taken in good light.

- You will be asked for a description of what the fault/damage is, please explain this as clearly as possible to help us, help you.

- Then you will be offered either credit or a refund to the original payment method (note. If you paid for your item with a gift
card the amount will revert back onto the gift card, we cannot change this).

When selecting credit, you will be offered an opportunity to repair your fault and keep the item.

The team at Love Style Co retain the
right to reject return requests where they are considered to be made in bad faith.
Any notifications of approval or rejection of requests will be emailed to you.
Please check your junk/spam folder as they can sometimes land in there.